Frequently Asked Questions (FAQ)
If you live in the GTA, there is the option to pick up in store when you checkout.
To check the Canadian shipping rates, please see rate table below.
The rate per item for U.S shipping is CAD $15 for standard and CAD $20 for express.
Signature is not required on standard or express shipments.
While we try our best to ship all orders on the next regular business day (Monday-Friday, excluding holidays), orders may take slightly longer to process when there is a site-wide sale or promotion. We apologize in advance for the inconvenience.
Unless stated otherwise, free shipping promotions only cover standard shipping. Express shipping is available at additional costs.
You will receive a confirmation email after your order has been shipped and you can track your order by following the instruction in the email.
We will ship out the product within three business days.Traveling time is usually 7-10 business days.If you require faster shipping, please make a note of this request at checkout, and we will contact you with a quote for express shipping.
We offer exchange or store credit for in-store and online purchases within 30 days. We currently do not offer refunds.We do not provide return shipping labels for online purchases – customers can drop off the product in-store or pay for the return shipping.The product being exchanged must be in good condition and in the original and undamaged packaging. Items must be accompanied by a paper copy of the original invoice/receipt. Original shipping costs incurred are non-refundable and will not be refunded in-store.All “Final Sale” items listed at under a Buy 1 Get 1 Free promotion cannot be returned or exchanged.Jewellery and rosary cannot be exchanged or refunded.
For all wholesale inquiries, please email email@example.com.
Yes – we do offer discounts for bulk purchases.However, discounts given depends on the product and the quantity. Please email firstname.lastname@example.org for a quote.
Still need assistance? Contact us.
Canadian Shipping Rates
|Province/Territory||Standard Rate||Express Rate|
|British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island||$17||$30|
|Alberta, Manitoba, Saskatchewan||$14||$26|
|Northwest Territories, Nunavut, Yukon Territory||$25||$40|